Centralized Virtual Management (CVM) Services | Monty Mobile
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Step into the smart domain with CVM

Transform the way you operate and interact with your customers with Centralized Virtual Management – CVM, the all-in-one solution that simplifies the management of MNOs’ offerings by automating entire processes, making it easier for you to optimize your services and offer:

  • Event-based marketing
  • Predictive analytics
  • Smart segmentation
  • Customized promotions
  • Targeted marketing campaigns
  • Tailored campaigns
  • One-to-one marketing

Our AI-based solution aims to increase revenues and demands on services by leveraging big data analytics.

The Power of AI Will Set You Free

Operators want to keep growing profits, so you need to focus not just on market share but on the value of each and every customer! Centralized Virtual Management – CVM helps you create everything your subscribers need to increase your ARPU.

Personalized

Offers

Well-timed

Offers

Personalized

Recommendations

Upselling

And Cross Selling Campaigns

Improved

Customer Retention Strategies

Higher

Customer Loyalty Initiatives

Decreased

Churn With Churn Analytics and Churn Prevention Tactics

Increased

Revenue

Intelligent CVM – eCVM

eCVM Alchemy: Unlocking the Magic of Intelligent Customer Value Management

As the world of telecom evolves rapidly, the competition among operators is becoming fiercer with each passing day. And while the industry is changing, operators are looking for ways to increase profitability, not just through market share, but by evaluating the value of each and every customer and with retention focused marketing. Thanks to an intelligent eCVM, telecom companies can revolutionize their approach with customer engagement campaigns by driving profitability, and ensuring their long-term success in an increasingly competitive marketplace with personalized campaigns and personalized offers to their customers.

Benefit from a holistic approach and hyper-personalization

Evaluate individual subscribers and give them individualized offers

Identify each subscriber’s profitability both now and in the future

Integrate Data Analytics and AI

Learn the potential for gains in campaign management

Trigger-based marketing campaigns and segmented campaigns

Predictive analysis

Behavioral targeting

Create retention programs

Data management

Campaign management

Customer profiling and scoring

Personalized recommendations and personalized messaging

Upselling and cross-selling

Target the right customer, at the right time, with the right offer and a personalized shopping experience

24hrs Smart Customer Support

Around-the-Clock Magic: Empowering Customer Support with 24/7 Intelligence

Centralized Virtual Management – CVM utilizes AI technologies to enhance the customer experience by providing immediate responses to customer queries and facilitating seamless engagement.

Faster and more efficient customer service

Timely support

Dynamic content

Customized advertising

Personalized product suggestions

Better marketing offers

Increased customer satisfaction

Improved revenues

Moreover, the 24hrs Smart Customer Support feature offers a range of tools such as customer feedback loops, and customer satisfaction surveys that are sure to help you streamline customer interactions and reduce the workload on customer support teams, thus enhancing the overall customer experience and boosting customer satisfaction to drive growth.

Chatbots

Smart Search Engines

Sentiment Analysis

Contact Center Optimization

Our advanced Chatbots leverage the power of Artificial Intelligence to help you deliver superior customer lifecycle management, improve customer satisfaction levels, and drive sales.

  • Leverage the power of AI and natural language processing (NLP) technologies
  • Understand and respond to customer queries quickly and accurately
  • Communicate with customers in ways that sound and feel ‘human’
  • Handle multiple customer inquiries simultaneously
  • Scale your customer support operations without increasing your workforce
  • Detect potential attacks by monitoring interactions for inconsistencies and fraud signs
  • Alert the appropriate teams for further investigation
  • Cross-sell and up-sell related services automatically

Thanks to our Smart Search Engines, you can improve the customer experience and reduce customer frustration.

  • Benefit from a more efficient search process with personalized content recommendations
  • Enable customers to quickly find the information they need without customer support assistance and with tailored content suggestions
  • Understand the customer’s query and provide accurate results with content recommendation and advanced predictive analytics
  • Benefit from content personalization algorithms
  • Save subscribers time and effort
  • Reduces the workload on your customer support teams
  • Gain valuable insights into your customers’ emotions and experiences
  • Analyze customer interactions and identify sentiment patterns
  • Take proactive measures to address any negative experiences
  • Identify common customer issues and address them before they become major problems
  • Create customer win-back strategies and loyalty reward programs based on the insights gained about the actions that frustrate a customer
  • Monitor the performance of your agents
  • Manage your customer support teams better
  • Get real-time analytics and insights into the performance of your agents
  • Track call volumes
  • Identify trends in customer inquiries
  • Optimize staffing levels
  • Train agents on specific issues
  • Improve the efficiency of the contact center

Chatbots

Our advanced Chatbots leverage the power of Artificial Intelligence to help you deliver superior customer lifecycle management, improve customer satisfaction levels, and drive sales.

  • Leverage the power of AI and natural language processing (NLP) technologies
  • Understand and respond to customer queries quickly and accurately
  • Communicate with customers in ways that sound and feel ‘human’
  • Handle multiple customer inquiries simultaneously
  • Scale your customer support operations without increasing your workforce
  • Detect potential attacks by monitoring interactions for inconsistencies and fraud signs
  • Alert the appropriate teams for further investigation
  • Cross-sell and up-sell related services automatically

Smart Search Engines

Thanks to our Smart Search Engines, you can improve the customer experience and reduce customer frustration.

  • Benefit from a more efficient search process with personalized content recommendations
  • Enable customers to quickly find the information they need without customer support assistance and with tailored content suggestions
  • Understand the customer’s query and provide accurate results with content recommendation and advanced predictive analytics
  • Benefit from content personalization algorithms
  • Save subscribers time and effort
  • Reduces the workload on your customer support teams

Sentiment Analysis

  • Gain valuable insights into your customers’ emotions and experiences
  • Analyze customer interactions and identify sentiment patterns
  • Take proactive measures to address any negative experiences
  • Identify common customer issues and address them before they become major problems
  • Create customer win-back strategies and loyalty reward programs based on the insights gained about the actions that frustrate a customer

Contact Center Optimization

  • Monitor the performance of your agents
  • Manage your customer support teams better
  • Get real-time analytics and insights into the performance of your agents
  • Track call volumes
  • Identify trends in customer inquiries
  • Optimize staffing levels
  • Train agents on specific issues
  • Improve the efficiency of the contact center

24hrs Smart Sales

Seamless Sales Success: Unleashing 24/7 Intelligent Mastery

The 24-hour smart sales feature offers a range of use cases that revolutionize the way MNOs engage with their customers.

Next-Best Offer

Automated Next-Best Offer Engine

Campaign Monitoring Solution

Network Portability and Churn Management

Appropriate Communication Channel

Assigns priorities to different offers based on the customer’s previous and recent usage, and spending patterns, and recent customer interactions.

  • Target customers with offers they like
  • Leverage an intelligent customer segmentation
  • Pick the most suitable offer based on defined business rules
  • Use big data technologies
  • Increase conversion
  • Give dynamic content recommendations
  • Have customized content delivery
  • Increase profit margins
  • Give a fully automated offer assignment process enhanced by AI
  • Improve control over the offering process across sales channels
  • Select from a variety of offer options that are contextually relevant to the customer
  • Have a high probability of triggering a positive response
  • Direct the right services to the right customers at the right time
  • Maximize the effectiveness of campaigns with content personalization
  • Increase customer satisfaction
  • Assess the effectiveness of each campaign
  • Use a variety of sales and marketing key metrics
  • Benefit from detailed reporting and analysis
  • Monitor and track campaigns’ success
  • Evaluate the campaigns based on analysis of data from tracking
  • Optimize your campaigns for maximum impact and profitability
  • Improve customer retention strategies
  • Validate decision making
  • Create personalized and relevant interventions
  • Influence customers to renew their contracts
  • Identify customers who are likely to churn
  • Target them with personalized offers
  • Drive business metrics that increase retention
  • Churn reduction techniques
  • Perform further detailed analysis to improve conversion rates across multiple channels
  • Understand the effectiveness of specific communication channels in certain customer segments
  • Engage with your customers in the most effective way possible on their preferred channel
  • Improve the overall customer experience
  • Increase profitability

Next-Best Offer

Assigns priorities to different offers based on the customer’s previous and recent usage, and spending patterns, and recent customer interactions.

  • Target customers with offers they like
  • Leverage an intelligent customer segmentation
  • Pick the most suitable offer based on defined business rules
  • Use big data technologies
  • Increase conversion
  • Give dynamic content recommendations
  • Have customized content delivery
  • Increase profit margins

Automated Next-Best Offer Engine

  • Give a fully automated offer assignment process enhanced by AI
  • Improve control over the offering process across sales channels
  • Select from a variety of offer options that are contextually relevant to the customer
  • Have a high probability of triggering a positive response
  • Direct the right services to the right customers at the right time
  • Maximize the effectiveness of campaigns with content personalization
  • Increase customer satisfaction

Campaign Monitoring Solution

  • Assess the effectiveness of each campaign
  • Use a variety of sales and marketing key metrics
  • Benefit from detailed reporting and analysis
  • Monitor and track campaigns’ success
  • Evaluate the campaigns based on analysis of data from tracking
  • Optimize your campaigns for maximum impact and profitability
  • Improve customer retention strategies
  • Validate decision making

Network Portability and Churn Management

  • Create personalized and relevant interventions
  • Influence customers to renew their contracts
  • Identify customers who are likely to churn
  • Target them with personalized offers
  • Drive business metrics that increase retention
  • Churn reduction techniques

Appropriate Communication Channel

  • Perform further detailed analysis to improve conversion rates across multiple channels
  • Understand the effectiveness of specific communication channels in certain customer segments
  • Engage with your customers in the most effective way possible on their preferred channel
  • Improve the overall customer experience
  • Increase profitability

Predictive Analytics

Unlocking Tomorrow’s Secrets: Unleashing the Power of Data-driven Insights
The Future Has Never Been More Certain

Centralized Virtual Management – CVM offers a powerful suite of sophisticated analytics tools that apply the techniques of artificial intelligence to help MNOs make data-driven decisions and stay ahead of the competition.

Predictive Analytics that use Machine Learning

Trend predictions

Smart search

Time series forecasting

Churn analysis

Informed business-oriented decisions

User-centric content customization

Predictive data mining analysis

Intelligent content recommendations

Predict customers who are likely to purchase a product or a service

Churn prediction model to predict and prevent customer churn

Real-time personalization for personalized and optimized messaging

Interaction with different channels

Smart script integration

Better overall customer experience and retention

Predictive data analytics

Predict future customer state

Predict likelihood of customer engagement in a campaign

Predict customer lifetime value

Predict customer response to promotions

Smart Analytical Dashboard

Data Symphony: Harmonizing Insights for Intelligent Decision-Making

The most comprehensive view of data to support informed and data-driven decision-making.

Evaluation of model performance

Big data and predictive analytics

Model interpretability

What-if analysis

Insight discovery through multiple charts

AI-powered content personalization

Intelligent algorithms

Generation of usable information

High customizability, including customized dashboards and reports, multi-dashboards, and mobile interfaces

Conversion tracking

Real-time monitoring of campaigns and offer performance

Data visualization

KPI tracking for CVM and customer base metrics

Campaign operation and performance reporting

Diagnostic analytics examples

Data analytics model

Detailed insights into campaigns’ progress, success, and revenue generation

Interactive reports

Data discovery and analysis

Churn Management

Turn Your Churn in Your Favor

Churn Management Offers Opportunity for Upselling and Cross-selling
Effective customer retention is key to the success of any business, and managing churn is a crucial aspect of that.

Identify potential churners

Predict churn propensity with a high degree of accuracy

Take proactive measures to retain customers

Identify the root causes of churn

Get insights into customer needs and preferences

Target high churn risk customers with personalized offers

Recognize trends causing ARPU to decline

Create personalized retention offers

Distinguish the different types of churn

Benefit from a model that suggests offers for upselling or cross-selling

Minimize customer churn

Increase customer satisfaction

Drive revenue growth

To ensure the accuracy of our predictive models, we optimize our algorithm training by analyzing vast customer data, we uncover patterns to accurately predict churn propensity. Our experts leverage state-of-the-art machine learning algorithms to create custom models for each MNO’s unique needs.

Once deployed, we collaborate with clients to evaluate campaign performance, tracking metrics like retention rates, churn rates, customer lifetime value, and ARPU. Real-time data analytics allow us to fine-tune campaigns for maximum retention. With our expertise, optimize your strategies and keep customers engaged for the long haul.

AI-Powered Credit Scoring Automation

Assess Data, Minimize Risks, Optimize Revenue Streams

A game-changing component designed to maximize the number of successfully completed revenue-generating actions. By leveraging advanced algorithms and data analytics, Credit Scoring Automation in Centralized Virtual Management – CVM enables businesses to make accurate credit assessments, minimize risks, and optimize their revenue streams.

AI-Powered Lending

Customer Profiling

Predictive Models

Risk Management

Understanding Drivers for Default

With the goal of maximizing the number of successfully completed revenue-generating actions, this Credit Scoring Automation leverages the power of AI to lend the right amount of credits to subscribers in need, enabling you to undertake innovative credit scoring methods that use artificial intelligence and provide more accurate decisions.

  • Assess creditworthiness in a more detailed approach
  • Assess individuals with no to little credit history data
  • Evaluate risk factors
  • Determine the optimal credit amounts to allocate
  • Ensure the lending process is both efficient and tailored to individual needs
  • Increase revenue
  • Gain comprehensive insights into your subscriber base
  • Analyze data from multiple data sources
  • Create a credibility profile for each customer
  • Create a credit risk profile for each customer
  • Segment your audience effectively
  • Tailor your offerings
  • Deliver personalized experiences
  • Improve customer satisfaction
  • Increase engagement
  • Reach higher retention rates
  • Utilize credit scoring
  • Reduce bad debt
  • Manage risk
  • Optimize lending decisions
  • Maintain a healthy financial ecosystem
  • Ensure fair and responsible lending practices
  • Foster long-term customer relationships
  • Analyze subscribers’ scores and profiles
  • Suggest the right credit bundles based on subscribers’ risk level
  • Minimize the potential for default
  • Optimize the risk-reward balance
  • Maintain a secure and sustainable lending ecosystem
  • Analyze large volumes of data from various sources
  • Benefit from advanced and predictive analytics
  • Examine this extensive dataset
  • Uncover hidden patterns and correlations
  • Gain valuable insights into the key drivers for default
  • Design individualized content experiences
  • Offer personalized financial advice
  • Give data-driven content personalization
  • Identify potential default risks
  • Make informed lending decisions
  • Implement risk mitigation measures
  • Enhance underwriting processes
  • Minimize default risks
  • Improve profitability

AI-Powered Lending

With the goal of maximizing the number of successfully completed revenue-generating actions, this Credit Scoring Automation leverages the power of AI to lend the right amount of credits to subscribers in need, enabling you to undertake innovative credit scoring methods that use artificial intelligence and provide more accurate decisions.

  • Assess creditworthiness in a more detailed approach
  • Assess individuals with no to little credit history data
  • Evaluate risk factors
  • Determine the optimal credit amounts to allocate
  • Ensure the lending process is both efficient and tailored to individual needs
  • Increase revenue

Customer Profiling

  • Gain comprehensive insights into your subscriber base
  • Analyze data from multiple data sources
  • Create a credibility profile for each customer
  • Create a credit risk profile for each customer
  • Segment your audience effectively
  • Tailor your offerings
  • Deliver personalized experiences
  • Improve customer satisfaction
  • Increase engagement
  • Reach higher retention rates

Predictive Models

  • Utilize credit scoring
  • Reduce bad debt
  • Manage risk
  • Optimize lending decisions
  • Maintain a healthy financial ecosystem
  • Ensure fair and responsible lending practices
  • Foster long-term customer relationships

Risk Management

  • Analyze subscribers’ scores and profiles
  • Suggest the right credit bundles based on subscribers’ risk level
  • Minimize the potential for default
  • Optimize the risk-reward balance
  • Maintain a secure and sustainable lending ecosystem

Understanding Drivers for Default

  • Analyze large volumes of data from various sources
  • Benefit from advanced and predictive analytics
  • Examine this extensive dataset
  • Uncover hidden patterns and correlations
  • Gain valuable insights into the key drivers for default
  • Design individualized content experiences
  • Offer personalized financial advice
  • Give data-driven content personalization
  • Identify potential default risks
  • Make informed lending decisions
  • Implement risk mitigation measures
  • Enhance underwriting processes
  • Minimize default risks
  • Improve profitability

Content Curation

Unlock Personalized Content Experiences

AI-powered personalization transforms content curation for mobile operators, optimizing VAS services like news, sports, and weather updates. From creation to consumption, AI empowers mobile operators to deliver tailored audiovisual content at scale. Discover how AI revolutionizes the content lifecycle, enhancing user experiences and expanding reach.

Multimedia Content Recommendation (Voice, Image and Video, Text)

Multimedia Smart Search

Optimizing Content-Based Services

Optimizing Gaming Services

  • Recommend content based on user behavior, preferences, and past interactions
  • Segment content customization
  • Personalize recommendations to enhance user experience
  • Send relevant recommendations based on downloads and requests received
  • Enable advanced search capabilities for multimedia content with AI-powered natural language processing
  • Targeted content suggestions
  • Allow users to search for specific content by artist name, keyword, or category
  • Personalized content curation search results based on user queries, enhancing the search experience
  • Analyze multimedia content used, downloaded, or searched by the user automatically
  • Extract sentiment, topics, and key frames from the user’s content
  • Recommend content-based services and content customization based on the user’s preferences and history
  • Recommend personalized gaming experiences for subscribers through AI
  • Drive engagement and transform first-time users into lifelong customers
  • Tailor gaming services to individual preferences
  • Enhance the overall gaming experience

Multimedia Content Recommendation (Voice, Image and Video, Text)

  • Recommend content based on user behavior, preferences, and past interactions
  • Segment content customization
  • Personalize recommendations to enhance user experience
  • Send relevant recommendations based on downloads and requests received

Multimedia Smart Search

  • Enable advanced search capabilities for multimedia content with AI-powered natural language processing
  • Targeted content suggestions
  • Allow users to search for specific content by artist name, keyword, or category
  • Personalized content curation search results based on user queries, enhancing the search experience

Optimizing Content-Based Services

  • Analyze multimedia content used, downloaded, or searched by the user automatically
  • Extract sentiment, topics, and key frames from the user’s content
  • Recommend content-based services and content customization based on the user’s preferences and history

Optimizing Gaming Services

  • Recommend personalized gaming experiences for subscribers through AI
  • Drive engagement and transform first-time users into lifelong customers
  • Tailor gaming services to individual preferences
  • Enhance the overall gaming experience

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