As Monty eSIM’s Instant Connectivity Platform is finding its way into the systems of hundreds of mobile operators worldwide, Monty Mobile is constantly striving to make the experience better and easier. Therefore, we have created the Instant Connectivity Customer Portal, to streamline operations for MNOs, give them complete visibility of their subscriptions, and the ability to track key metrics, profiles, profile logs, and report information. Moreover, they can export all types of reports, optionally print physical QR vouchers, troubleshoot customer complaints, and reveal details related to eSIM-compliant devices, in addition to rich KPIs that reflect platform performance.
A comprehensive customer portal
The customer portal offered by Monty Mobile provides operators with broad insights into their application activities. It also features a dashboard that displays various types of transactions, including downloads and deletions, as well as provisioned eSIM profiles. Operators can monitor the number of remaining profiles by batch, both used and unused, and access logs based on the profiles used. The portal also allows operators to generate pie charts reflecting their inventory.
Our user management system offers extensive flexibility for mobile operators as it allows you to define user roles and share them with our team. Based on your requirements, our team of experts can create a system that restricts users from accessing sensitive data and protects your platform. In addition to that, we can create a system that displays user details with the relevant status.
Monty's technical engineers have designed a customer portal that offers several features to organize your services and expand their business, allowing you to upload logos on printed physical QR codes. The contact email can also be configured to receive QR codes via email, providing customers with different options to receive the QR codes even without the complexity of the API integration.
Monty eSIM's Profile Management offers multiple features for subscriber profile administration. Options include TAC and ICCID use, profile summary and logs, and QR code generation. The platform enables access to profile details and states, and logs for troubleshooting and enhancing the customer journey.
Monitoring Report & Ticketing Management
The Monitoring Report offers details on downloads, activity, installations, and notifications, as well as error reports that identify reasons for failures. The Ticketing Management system allows operators to raise tickets, track their status and view previous replies. A summary of all tickets can also be requested.
What are you waiting for? Provide your customers with an exceptional customer experience through Monty Mobile’s Instant Connectivity Customer Portal, which comes with so many features that leave no room for anything to slip. Start personalizing and optimizing the eSIM experience to make it easy for subscribers to find relevant information quickly, manage your profiles, and fix any errors in no time.