Elevate Customer Engagement with Viber for Business
Harness the expansive reach of Viber, connecting with over 1 billion users in 190+ countries. Transform your business communication with dynamic messaging capabilities that foster meaningful connections.
Why Choose Viber for Business?
Discover how Viber Business Messages revolutionize customer interactions with secure, branded communications that resonate.
Build Trust and Recognition
Branded Messaging
Embed your brand into the sender ID, personalizing interactions and building customer trust.
Cost-Effective Delivery
Pay only for successfully delivered messages, ensuring efficient communication management.
End-to-End Encryption
Safeguard all communications with robust encryption, maintaining confidentiality.
Engage Globally with Rich Media
Extended Messaging
Go beyond character limits to deliver comprehensive messages that captivate audiences.
Rich Media Support
Utilize images, videos, emojis, and interactive buttons to enhance engagement and convey information effectively.
Seamless Integration and Real-Time Insights
Omni-Channel API
Integrate seamlessly with Viber’s omni-channel API, consolidating messaging channels for streamlined management.
Analytics and Optimization
Monitor and optimize messaging strategies in real-time with actionable insights from Conversations API.
Foster Meaningful Relationships
Two-Way Interaction
Engage customers with interactive messaging experiences within a branded environment.
24/7 Support
Enhance customer service with automated chatbots and personalized support options.
Personalized Branding
- Custom Sender IDs: Enhance brand visibility and recognition with personalized sender IDs.
- Branded Profiles: Establish credibility with verified business profiles that instill customer confidence.
Interactive Messaging
- Rich Media Capabilities: Enrich messages with multimedia content such as images, videos, and interactive buttons.
- Extended Messaging: Deliver detailed information with extended character limits for comprehensive communication.
Secure Communication
- End-to-End Encryption: Ensure data security and privacy with industry-leading encryption protocols.
- Secure Business Profiles: Safeguard business integrity with verified profiles that authenticate your brand.
Automation and Integration
- Chatbot Integration: Deploy AI-powered chatbots for automated responses and seamless customer interaction.
- CRM Integration: Integrate Viber with CRM systems for enhanced customer relationship management.
Real-Time Analytics
- Performance Monitoring: Track message delivery and engagement metrics in real-time to optimize campaign performance.
- User Insights: Gain valuable customer insights to tailor messaging strategies and improve user experience.
Unified Messaging Platform
- Omni-Channel API: Centralize messaging operations with Viber’s omni-channel API, integrating multiple communication channels.
- CRM Connectivity: Sync Viber with CRM platforms to manage customer interactions and data effectively.
Enhanced User Experience
- Interactive Features: Provide seamless account status checks, scheduling options, and in-chat purchases for enhanced customer convenience.
- Personalization Options: Customize messages with interactive links and personalized content to improve engagement.
Advanced Automation
- Chatbot Solutions: Implement AI-driven chatbots to automate customer support and enhance operational efficiency.
- Workflow Automation: Streamline processes with automated workflows for messaging, scheduling, and notifications.
Comprehensive Analytics
- Real-Time Monitoring: Monitor message performance and user interactions in real-time for data-driven decision-making.
- Actionable Insights: Utilize analytics to optimize messaging strategies and enhance customer engagement.
Marketing Campaigns
- Engaging Promotions: Launch compelling marketing campaigns with rich media content to drive customer engagement.
- Personalized Offers: Deliver targeted promotions and discounts tailored to customer preferences.
Customer Support
- 24/7 Assistance: Provide round-the-clock customer support with AI-powered chatbots and personalized assistance.
- Issue Resolution: Resolve customer queries efficiently with real-time, interactive communication.
Transactional Messaging
- Instant Notifications: Send real-time updates and transactional alerts to keep customers informed.
- Secure Authentication: Ensure secure transactions with OTPs and verification messages.
Appointment Management
- Efficient Scheduling: Enable seamless appointment bookings and reminders via Viber for improved service delivery.
- Automated Reminders: Reduce no-shows with automated appointment reminders and confirmations.
