In today's fast-paced world, communication has become the backbone of almost all industries. People are more connected than ever before, and as a result, Mobile Network Operators are constantly looking for ways to enhance their services and meet their customers' needs. This is where Monty Communication Platform comes into play; an omnichannel designed to help mobile network operators streamline their communication channels and provide a seamless and integrated experience for their customers. It enables operators to manage their communication channels effectively, through a single platform. Moreover, it is equipped with robust features that allow operators to improve their communication capabilities and enhance their customer experience.
Customer Experience Matters
80% of people consider customer experience as crucial as goods or services; 89% expect a brand to respond within 24 hours, while 52% have switched brands due to poor customer service. Monty Communication Platform provides features to meet these expectations: real-time customer queries, social media engagement, and quick response times, as 80% of buyers expect real-time interaction with companies. Furthermore, 63% of customers expect companies to offer customer service via social media, and 90% of social media users have communicated with a brand or business through their social media accounts.
Why Monty Communication Platform
According to studies, 81% of customers expect omnichannel experiences . In other words, customers want to interact with their mobile operators using various channels such as online, mobile, and in-person. This underscores the importance of having a strong omnichannel strategy, as highlighted by the Aberdeen Group, whose report found that companies with robust omnichannel strategies retain 89% of their customers compared to weak ones, which only retain 33%. Additionally, a study by CMO Council reveals that 74% of consumers use three or more channels when interacting with mobile operators, which emphasizes the importance of having a seamless omnichannel experience that allows customers to move between different channels. In line with this, Accenture found that mobile operators with strong omnichannel strategies achieve 91% greater year-over-year customer retention rates than those with weak ones. These studies suggest that mobile operators that invest in omnichannel strategies can significantly improve their customer retention rates, which leads to overall business growth.
Overall, an easily integrated omnichannel product can provide mobile operators with a range of benefits, including increased revenue, improved customer satisfaction, competitive advantages, increased operational efficiency, and an enhanced brand reputation.
Monty Communication Platform – MNO Version
Monty Communication Platform is a game-changing innovation that helps MNOs upscale their businesses to new heights. As a reseller platform, it offers a comprehensive suite of omnichannel features that can be used to not only benefit the MNOs themselves, but also to sell as a product for their subscribers' businesses and enterprises. With Monty Communication Platform, MNOs can unlock new revenue streams while delivering exceptional value to their customers. The platform is packed with powerful tools and features that enable MNOs to engage their customers in new and exciting ways, build stronger relationships, and drive long-term loyalty.
The importance of offering an easily integrated omnichannel product to enterprises has been highlighted by several studies. According to Aberdeen Group, strong omnichannel strategies can lead to a significant increase in revenue for companies, as they can achieve a 9.5% year-over-year increase in annual revenue compared to 3.4% for those with weak strategies. Deloitte's report emphasizes the need for a seamless omnichannel experience to improve customer retention rates, as enterprises that provide this experience can increase their retention rates by 91%. Accenture's study found that companies with a seamless omnichannel experience have an average customer retention rate of 89%, demonstrating how an easily integrated omnichannel product can improve customer loyalty. Furthermore, Forbes Insights' report showed that offering an omnichannel product can be a profitable business strategy, with 78% of companies reporting an increase in overall revenue. Generally, these studies suggest that an easily integrated omnichannel product can lead to increased revenue, improved customer retention rates, customer loyalty, and overall business performance for any enterprise.
Endless features to uplift your customer experience!
In addition to all the mentioned above, Monty Communication Platform offers exclusive features that set it apart than its competitors, here are a few:
Monty Communication Platform offers a comprehensive suite of features that cater to the evolving needs of modern businesses. One of Monty's key offerings is its Omnichannel Social Contact Centre, which is integrated with major social media platforms such as WhatsApp, Facebook, and LINE, allowing businesses to manage all their customer conversations in one central dashboard. It also enables end-to-end customer interactions, meaning that businesses can deliver services and enable purchases of products within the same dashboard, rather than having to rely on separate solutions. This helps businesses increase their average customer value and drive revenue growth.
Centralize All Communication Channels
Multichannel chat improves customer relationships and optimizes operations by consolidating communication channels, improving response times, and providing valuable insights for data-driven decisions.
Create Advanced Communication
Monty Communication Platform offers WhatsApp Business feature for advanced communication, streamlining communication and providing efficient customer conversations. Companies can establish trust with verified business profile, automate customer interaction with chatbot integration, and enhance customer experience with timely responses.
Your Timely Assistant Is Here
Our chatbot feature enhances customer service and support by offering immediate and helpful responses, diverting messages to agents when it is needed, and providing 24/7 support.
Improve Customer Experience With CRM!
Monty Communication Platform easily integrates into your CRM to improve sales activities and customer data, personalize interactions, and provide real-time reports. The platform centralizes data for high-quality leads and enhances customer satisfaction.
Build Your Own Chat App
The In-App Chat SDK & Messaging API enables businesses to build a scalable chat feature in their app with ease. The platform reduces development time and costs by 52%, integrates easily with AI and payment gateways, and provides comprehensive support.
With Monty Communication Platform, the sky is the limit, and the potential for growth and success is virtually unlimited. So, if you're an MNO looking to take your business to the next level with a one-stop solution that streamlines customer communications and drives customer satisfaction and loyalty, join the Monty Communication Platform community today and start your journey towards greater success and affluence! With its powerful features and user-friendly interface, it is the perfect solution for any telecom company looking to improve its customer experience and gain a competitive edge in the market.